Terms and Conditions

Our Website
Online Bookings
General Provisions
Reservations
Deposit
Payment of Packages
Airline Tickets
Travel Destinations
Errors, omissions or inexactitude
Groups
Changes and Cancellation Charges
Insurance
Hotels
Validity Period for Prices and Services
Responsibility of ALIO
Responsibility of the travel agency
Transfers
Entertainment Tickets
Unused Portions
Luggage
Credit Card Bookings
Cheque Payment Policy
Payment
• Deposit
• Final Payment
• Responsibility of Travel Agency
• Apply Payment – Ticketing Hours
• Airline Tickets
• Québec Residents
Definitions
Modification of these Terms and Conditions
Claims and Refund Requests
Personal and Non Commercial Use
Travel Documents
Permits


Our Website

The ALIO website is provided as an information and convenience tool for the travel industry and especially travel agents and agencies. The purpose of the website is to allow travel councillors to electronically access information pertaining to the products offered by ALIO. This website also provides the Terms & Conditions applicable to all transactions made with ALIO.

WHEN MAKING A TRANSACTION WITH ALIO THROUGH OUR WEBSITE OR OTHERWISE, THE TRAVEL AGENCY CONFIRMS THAT IT HAS READ, UNDERSTOOD AND ACCEPTED ALIO'S TERMS AND CONDITIONS HEREIN, WHICH ARE APPLICABLE TO ALL TRANSACTIONS, AND MORE PARTICULARLY, THE TERMS AND CONDITIONS APPLICABLE TO PAYMENTS.

ALIO STRONGLY RECOMMENDS THAT THE TRAVEL AGENCY READ THE FOLLOWING TERMS AND CONDITIONS BEFORE MAKING ANY TRAVEL TRANSACTION WITH ALIO.

Online Bookings

While it is possible to make bookings electronically for some of the ALIO products, the act of reserving a product electronically does not imply a final confirmation or commitment by ALIO to actually deliver the product reserved at the prices indicated.

A final confirmation and price are only given by ALIO once it has issued a final invoice and delivered tickets or other travel documents for the product(s) reserved. Terms and conditions of the confirmation and sale will vary depending on the product reserved and are generally set out in the company's brochures, website or other notices issued from time to time.

General Provisions

ALIO reserves the right to refuse any passenger on its tours or travel arrangements. Should ALIO cancel a trip, its sole responsibility to the passengers will be to refund any sums they may have paid (subject to the cancellation charges) and such refund shall constitute a full and final settlement. No representative or agent of ALIO is authorized to modify or cancel any clause whatsoever of the present Terms and Conditions.

Reservations

A deposit or full payment must be received before the reservation can be confirmed. For any reservation which includes an airline ticket, full payment of the airline ticket is required at the time of reservation.

Deposit

For all reservations, a minimum deposit of 50% of the total price is required if the reservation is made 31 or more days in advance of the first date of service confirmed by ALIO. For any reservation which includes an airline ticket, full payment of the airline ticket is required at the time of reservation.

Payment of Packages

Full payment must be received in our office no later than 30 days prior to the first date of service confirmed by ALIO. If payment has not been received by the due date, the reservation will automatically be cancelled and the applicable cancellation charges will be levied.

Airline Tickets

Prices and itineraries are only guaranteed once tickets are issued.

The airline tickets are issued once ALIO receives a satisfactory guarantee of payment or payment in full, and the airline tickets CANNOT BE MODIFIED IN ANY WAY and are NOT REFUNDABLE, TRANSFERABLE, ENDORSABLE OR EXCHANGEABLE, NOTWITHSTANDING ANY OTHER TERM OR CONDITION TO THE CONTRARY. Passengers are responsible for confirming their flights at least 24 hours before each flight.

By requesting Alio to issue a ticket from an agent's live PNR, the agency agrees that it is responsible to verify the CRS/GDS policies with the airline. The agency will be billed by Alio for any airline service fee charges caused when the booking agent is not compliant with these booking policies.

In addition, the travel agency acknowledges that any contravention of the terms and conditions under which an airline issues tickets, or the belief or perception by such airline that a contravention has occurred, may result in the issuance by the airline of one or more debit memos to ALIO and should such debit(s) occur, it shall be the responsibility of the travel agency acting through the intermediary of ALIO to resolve the debit memo(s) at such travel agency's expense, it being understood that ALIO shall at all times assist the travel agency in the steps required for resolution, and in the event the airline insists on the debit memo(s) being paid by ALIO, or in the event that ALIO deems it necessary to pay such debit memo(s) in order to maintain its relationship with the airline, the travel agency shall be obliged to reimburse ALIO for any amounts expended by ALIO in the process of paying the airline for the debit memo(s).

The travel agency furthermore agrees that, in circumstances where one or more debit memos could be issued by an airline, the travel agency shall advise its client(s)/ticket purchaser(s) that the airline issuing the ticket(s) may debit ALIO and that the travel agency is entitled to claim and demand from the client(s)/ticket purchaser(s) the sum being debited by each such debit memo.

Travel Destinations

Although most travel, including travel to international destinations, is usually completed without incident, travel to certain destinations may involve greater risk than others. ALIO urges travel agents and passengers to review travel prohibitions, restrictions, warnings, announcements and advisories issued by the Government of Canada or of the travel destination prior to booking travel to international destinations. Information on conditions in various countries and the level of risk may be found at www.state.gov, www.tsa.gov, www.dot.gov, www.faa.gov. www.cdc.gov, www.treas.gov/ofac, www.cbsa-asfc.gc.ca/menu-eng.htm and www.cbp.gov/

Errors, omissions or inexactitude

Upon receipt of the travel documents and any related invoice, the travel agency is obliged to verify the exactness of the travel documents and information and to immediately advise ALIO of any error, omission or inexactitude ALIO has made or committed, failing which ALIO shall not be held responsible in any way for any damages resulting therefrom. If ALIO is not advised of any error, omission or inexactitude, the travel agency shall be deemed to have requested the tickets or other travel documents in the form and manner in which they were issued, and shall be solely liable to its client(s) for any damage and additional cost resulting therefrom. IN CASE OF ANY ERROR, OMISSION OR INEXACTITUDE MADE OR COMMITTED BY ALIO, ALIO'S SOLE RESPONSIBILITY SHALL BE TO USE ITS BEST EFFORTS TO ATTEMPT TO CORRECT SUCH ERROR, OMISSION OR INEXACTITUDE, AND ALIO SHALL NOT BE HELD LIABLE FOR ANY DAMAGES IN THE EVENT IT IS UNABLE TO DO SO. HOWEVER, AIRLINE TICKETS ARE NOT SUBJECT TO BE MODIFIED IN ANY MANNER IF ANY ERROR, OMISSION OR INEXACTITUDE OCCURS.

Groups

Please be advised that any booking(s) totaling ten (10) passengers or more traveling on identical itineraries or dates constitutes a group. All groups must be booked through the ALIO Groups Department. Failure to do so could result in the cancellation of all related bookings by the airline, an action for which ALIO will not be held responsible.

Changes and Cancellation Charges


Hotel: Any cancellation/modification made 31 days or more before check-in will not be subject to any penalties, unless otherwise specified at time of booking. Changes to existing files made between 30 and 8 days prior to check-in will be subject to fees of $20 per room booked. Files cancelled between 30 and 8 days prior to check-in will not be subject to any penalties, unless otherwise specified at time of booking. For changes and cancellations made between 7 days to 3 days prior to check-in, there will be a penalty equivalent to the hotel cost for the first night of the stay plus $50 per room booked. Within 2 calendar days of check-in date, all cancelled/modified files will be fully non-refundable. No refunds will be given for checking out early. All unused portions are non-refundable. All charges levied by hotels are payable by the travel agency.
Abuse of these cancellation policies, due to high frequency of cancellation can lead to agency forfeiting cancellation privileges.

Air: In addition to the carrier's penalties (if applicable), service fees of $50 per ticket plus taxes apply to each void, refund, reissue or exchange, in cases where the airline accepts to void, refund, reissue or exchange a ticket.

All charges levied by hotels, credit cards, service providers, communication charges, and courier services will also be charged.

Insurance

ALIO strongly recommends the purchase of complete cancellation, luggage and medical insurance in order to be well protected in case of sickness, cancellation and/or loss or damage of luggage.

Hotels

Hotel rooms will be assigned upon arrival. Bedding type and special requests cannot be guaranteed and no refund will be given in the event that the hotel is unable to fulfill the request(s) made. Bedding type and special requests are at the discretion of the hotelier and will be allocated based on availability at check-in. ALIO will not be responsible if hotels do not comply.

If, for reasons beyond our control, the accommodations described in the ALIO brochures are not available, ALIO and its agents reserve the right to relocate their clients to other hotels of a similar or superior quality.

ALIO confirmations for single, double/twin, triple or quad rooms only refer to the number of full paying passengers. The confirmations do not refer in any way to the number or type of beds within the room. ALIO cannot guarantee special requests and will take no responsibility if hotels do not comply.

Validity Period for Prices and Services

The prices indicated in our brochures are valid for a period of 60 days after publication of any brochure. For prices applicable to all reservations made after the initial 60 days, please consult our representatives. ALIO reserves the right to modify prices without notice. Published prices may occasionally be higher than those advertised by hotels.

Responsibility of ALIO

ALIO is a division of TOURS NEW YORK INC. ALIO and its employees and agents act only as representatives of the passengers and accept no responsibility for the passengers or for the quality of services provided in hotels, on board aircraft, trains, buses or any other vehicle used in connection with the trip, nor for delays, luggage loss or damage, or accidents incurred by passengers resulting from the use of these means of transportation, whatever the cause. If, for the comfort or well-being of passengers or for any other reason, it becomes necessary or advisable to change itinerary or arrangements, these changes will be made without any penalty to the operators. Passengers will bear the additional expenses, if any. Conversely, a refund will be paid out if the changes result in savings.

Responsibility of the travel agency

When acting as a travel agent for the sale of ALIO's travel products to customers, the travel agency is acting as ALIO's representative and mandatary and as such, undertakes to bring to its clients' attention and to advise them of all of ALIO's terms and conditions and all information relating to the purchase of said products, as indicated in ALIO's published material (including among others its website and brochures); the travel agency further undertakes to abide by all the communications, including terms and conditions, directives, instructions, notices, norms, methods and procedures issued by ALIO from time to time, and in particular those related to advertising, commercialization and publication of the tariffs of ALIO's travel products. In addition, the travel agency undertakes to respect all laws and regulations, whether provincial or federal, which apply to the sale of travel products offered by ALIO. Furthermore, the travel agency undertakes to advise its clients of all the terms, conditions and restrictions applicable to tickets and other travel documents, as well as travel conditions, and to ensure that its clients accept and agree to be bound by these Terms and Conditions.

Transfers

Information concerning arrivals and departures must be provided at the time of the reservation; otherwise, no transfers will be provided. Travelers should re-confirm their transfers with the appropriate service provider at least 24 hours prior to the service being required.

Entertainment Tickets

Regardless of the circumstance, the responsibility of ALIO shall be limited to reimbursement of the ticket cost only. The entertainment tickets are non-refundable, non-transferable and non-modifiable.

Unused Portions

No refunds or adjustments will be made for portions of the trip or related services not taken or used.

Luggage

Luggage is carried by transporters at the passenger's risk and ALIO accepts no responsibility whatsoever for loss, theft or damage to luggage; ALIO therefore strongly recommends that all travelers obtain luggage insurance prior to embarking on their trip.

Credit Card Bookings

For all reservations or transactions made with a credit card, the travel agency undertakes to respect all the terms and conditions of the issuer of the credit card. In particular, the travel agency undertakes to take such action as is necessary to ensure that the cardholder sign the appropriate chit, that said signature be adequately verified, and that the transaction be mechanically verified and authorized by the issuer. In addition, a clear copy of both the front and back sides of the credit card is required in order to complete a payment by credit card. The travel agency undertakes to respect all the terms and conditions of the issuer of the credit card, which signifies that it is in the travel agency's best interest to verify the terms and conditions of the credit card issuing companies which apply from time to time. In the event of refusal by the credit card issuer to honor a payment for any reason whatsoever, the travel agency is solely responsible for the costs and to pay to ALIO all sums due pursuant to the invoice.

Cheque Payment Policy

If payment is to be made by cheque, the cheque must be received in ALIO's office no later than 10 business days before the ticket(s) is (are) to be issued. For any GROUP transaction of 10 passengers or a single order of reservations in excess of a value of $ 4,000, tickets must be paid in full 10 business days before the tickets are to be issued, notwithstanding anything herein to the contrary. Within 10 business days of issuance of ticket(s), acceptable forms of payments are certified cheques or bank drafts, money orders or wire transfers. Credit card payments are also accepted, but fees may apply.

Payment

• Deposit
The terms contained in the section entitled DEPOSIT (above) apply.

• Final Payment
Full payment must be received in ALIO's office no later than 30 days prior to the first date of service confirmed by ALIO. If payment has not been received by the due date, the reservation will automatically be cancelled and the applicable cancellation charges will be levied.

• Responsibility of Travel Agency
The travel agency is responsible to pay to ALIO the amounts indicated on ALIO's invoices and assumes the responsibility of obtaining, at its own expense, payment of any service or product sold to its clients. Any irregularity in the payment made by the client is the sole responsibility of the travel agency, whether such irregularity results from a false signature, the unauthorized use of a credit card or for any other reason whatsoever. The travel agency undertakes to indemnify ALIO and to pay to it the cost of any reserved service or product which remains unpaid by the client, in addition to any loss, expense, penalty or other cost levied by any institution as a result of the refusal to honor a payment.

• Apply Payment – Ticketing Hours
It is possible to apply a payment on ALIO's website during business hours.

ATTENTION: on Saturday, by telephone only.

It is the travel agency's responsibility to apply payment during business hours, before the end of the day of your booking option. Failure to do so may result in the auto-cancellation of your PNR or a higher fare basis being used. Rebooking might not be valid due to advance purchase and ticketing deadlines.

• Airline Tickets
See terms in section entitled AIRLINE TICKETS above.

• Québec Residents
If you are a Quebec resident, an amount of 3.50$ per 1000$ of travel services purchased is added to your invoice for your contribution to the Indemnity Fund.

Definitions

The word "tour" includes accommodation, services and transportation as described in the brochures published by ALIO or TOURS NEW YORK INC. The word "passenger" applies to the person to whom the ticket is issued, to his heirs, executors, administrators and assigns. The passenger to whom a ticket is issued automatically becomes bound by these Terms and Conditions, and it is incumbent upon the travel agency to ensure that the passengers have taken cognizance of and accepted the present Terms and Conditions.

Modification of these Terms and Conditions

ALIO reserves the right to modify the Terms and Conditions, as well as Notices, under which this website and ALIO's travel services and products are offered. The exercise of this right by ALIO shall not affect the existing Terms and Conditions accepted by travel agencies upon making a legitimate reservation or purchase using ALIO's website or other booking means.

Claims and Refund Requests

All requests must be received by ALIO within 30 days of the last travel date, failing which the request will be declined.

Personal and Non Commercial Use

This website is for the personal and non-commercial use of the travel agent. The content and information on this website (including, without limitation, price and availability of travel services or products), as well as the infrastructure used to provide such content and information, is proprietary to ALIO or its suppliers and providers. Accordingly, as a condition of using this website, you agree not to use this website or its content or information for any commercial or non-personal purpose (direct or indirect), except as is strictly required for the reservation and purchase of travel products and services from ALIO and provided same is made personally by the travel agent. Travel agents agree not to use this website or cause it to be used by automated electronic means and further agree not to re-distribute the information contained herein in any manner whatsoever. While as a travel agent you may make limited copies of the travel itinerary (and accessory documents) related to the purchase of travel services or products from ALIO, you agree not to modify, copy, distribute, transmit, display, perform, reproduce publish, license, create derivative works from, transfer, sell or re-sell any information, software, products or services obtained from ALIO's website. In addition, whether or not you have a commercial purpose, you agree not to:

  • access, monitor or copy any content or information of ALIO's website using any robot, spider, scraper or other automated means nor any manual process for any purpose without express written permission of ALIO;
  • violate the restrictions in any robot exclusion headers on this website or bypass or circumvent other measures employed to prevent or limit access to this website;
  • take any action that imposes, or may impose, in the sole discretion of ALIO, an unreasonable or disproportionately large load on the ALIO infrastructure; or
  • deep-link to any portion of this website (including, without limitation, the purchase path for any travel services or products) for any purpose without the express written permission of ALIO.

Travel Documents

The following information is destined to travelers for their information and guidance only. ALIO DOES NOT GUARANTEE THE ACCURACY OF THE INFORMATION. TRAVEL AGENTS ARE STRONGLY URGED TO ADVISE THEIR CLIENTS TO CONTACT DIRECTLY ANY GOVERNMENTAL AUTHORITY HAVING JURISDICTION OVER THE TERRITORIES TO WHICH TRAVEL IS CONTEMPLATED BEFORE FINALIZING THEIR TRAVEL ARRANGEMENTS.

ALIO will release travel documents (airline tickets, vouchers, etc.) only upon receipt of full payment.

ALIO is not responsible for any documents lost as a result of any third party delivery services nor for the consequences of such loss.

All trips outside Canada require a valid Canadian passport and travel to certain countries may require you to hold a passport that is valid for six months beyond the date of the expected return to Canada. Canadian citizens born in certain countries may require a visa in addition to a valid passport. A permanent resident card will be required for permanent residents/landed immigrants who are not Canadian citizens. Certain
countries may restrict the entry of unaccompanied minors or minors accompanied by one parent or guardian only . One (1) parent travelling with a child under the age of 18 may have to obtain a notarized letter of consent signed by the parent not travelling. More information on required travel documents is available at [ http://www.voyage.gc.ca/ ]. It is your responsibility to ensure that you have the appropriate travel documentation, and then make certain that you have those necessary documents in hand prior to departure. If you are unsure about the information provided regarding the documentation required, you should contact the appropriate governmental authority in order to assure the correctness of the information. Failure to have the required travel documents may cause you to be denied boarding privileges by the carrier or relevant authorities, without further recourse or the possibility of a refund. Entry to another country may also be refused even if the required information and travel documents are complete.

Travelling to the United States

In addition to the Advance Passenger Information System (APIS) requirement noted above and as of January 23, 2007, the United States will require all travelers to present a passport or other appropriate secure document (see link for list) when entering or re-entering the United States by air or sea. For more information, consult www.cbsa-asfc.gc.ca/whti-ivho/menu-eng.html .

A Visa Waiver Program exists for certain countries. However, travelers from certain countries require additional visas to enter the U.S. For more information visit canada.usembassy.gov/visas/forms-and-programs/visa-waiver-program.html
Visa Waiver Program (VWP)

The Visa Waiver Program (VWP) enables nationals of certain countries to travel to the United States for tourism or business for stays of 90 days or less without obtaining a visa. All VWP travelers, regardless of age or type of passport used, must present machine-readable passports. For more information, consult http://www.travel.state.gov/visa/temp/without/without_1990.html. All passengers, regardless of nationality, must verify their individual requirements with their travel agent and the U.S. Consulate prior to
departure.

Québec Permit Holder No. 800082
Ontario Travel Agent's Act Permit Holder,
No. 50008926 and No. 500009473

The trademark ALIO is the property of TOURS NEW YORK INC., whose head-office is located at 1410 Stanley Street, Suite 1015, Montréal (Québec) H3A 1P8.

 
 
 


 
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